ABOUT EVENTBEDS™ BY NUBREED HOTELS LTD
EventBeds™ by NuBreed Hotels brings hotel accommodation into an easy-to-use booking widget tailored specifically for consumer and business event attendees. As a high growth startup based in Sheffield and Poland, we collaborate with some of the world's most renowned brands and events. Our ambition is to become the market leader in event-based accommodation within the next few years, driven by cutting-edge technology, data-led insights, smart contracting, and operational excellence.
OUR MISSION
The events industry generates $300 billion in hotel bookings annually, yet only 2% of event organisers, ticketing companies, and venues receive any associated commissions. Giants like Expedia and Hotels.com receive over $40 billion in annual commissions directly from event attendance. While the stakeholders who create this massive market miss out.
We've developed an easy-to-install hotel booking widget for event organisers, venues, and ticketing companies, empowering them to reclaim this lost revenue. With just a few lines of code, our widget integrates seamlessly into their websites or ticketing workflows, offering attendees unbeatable deals. We share our commissions and data insights with customers, adding a vital new revenue stream to their businesses and enabling future optimisation in sponsorship upsells, targeted promotions, and enhanced customer experiences.
WE INVEST IN TALENT
We view our company as a collective of talented individuals united by a common goal. We reward those who focus on our principles, work diligently, and uphold operational excellence in everything they do. We promise to honour your achievements and advance your career within the company as soon as you're ready.
OUR VALUES
- Customer-Centric Approach: We start with the customer journey, ensuring we can make their experience as rewarding as possible, and then we build a successful business and team around it.
- Equal Opportunities: We believe in providing everyone with the same opportunities and always rewarding hard work and success.
- Innovation: We encourage you to ask questions, think outside the box, create value in all you do, and be innovative. We never claim to know it all and always make time for fresh ideas.
- Culture of Trust: We celebrate learning, inclusion, well-being, compassion, and trust.
THE ROLE: CUSTOMER SUCCESS MANAGER
Join our growing team as a Customer Success Manager. This hybrid role is based partly in our offices in Sheffield (three days a week) and offers the flexibility to work from home for the remaining two days.
WHAT WILL YOU DO?
You will act as the principal contact point for our most important clients to access the products and services offered by NuBreed Hotels. Your main aim will be to work with existing customers of the company to ensure we are maximising the value of the Company’s services for them.
RESPONSIBILITIES
- Client Leadership: Serve as the senior point of contact for larger clients, providing exceptional account management.
- Onboarding Excellence: Identify customer pain points and develop comprehensive plans to enhance their experiences through a detailed onboarding process.
- Cross-Functional Collaboration: Work closely with marketing, operations, customer service, and legal teams to execute your customer plans effectively.
- Business Growth: Drive business expansion and increase traction throughout clients' three-year contract terms.
- Strategic Marketing: Ensure the EventBeds™ platform is marketed effectively by assisting in creating and following a detailed go-to-market (GTM) plan.
- Group Enquiries Management: Respond to group enquiries for your events, understanding their requirements and coordinating with the group booking team to meet their needs.
- Performance Reporting: Update clients on pre-event bookings, conduct during and post-event reviews, and perform thorough analyses.
- CRM Management: Maintain and update the CRM system meticulously.
- Event Attendance: Attend key client events, both in the UK and internationally, to build relationships and oversee successful deal execution.
- Networking: Engage in networking activities to build leads and strengthen industry connections.
REQUIREMENTS & SKILLS
- Experience: Minimum of 5 years' experience in Account Management or Customer Success, in a software or technology business.
- Commercial Acumen: Strong commercial focus with a proven track record in managing clients, driving business growth, and networking.
- Industry Knowledge: Experience in the hotel industry, events, and/or MICE (Meetings, Incentives, Conferences, and Exhibitions) is a plus.
- Self-Motivation: A self-starter capable of working independently and taking initiative.
- Technical Proficiency: Proficient in Microsoft Word, Excel, PowerPoint, and familiar with a major CRM system.
- Interpersonal Skills: Excellent communication and relationship-building abilities.
WHAT'S IN IT FOR YOU?
- Competitive Compensation: Attractive base salary plus a substantial component derived from success related bonuses (OTE).
- Growth Opportunities: Join a fast-growing, highly respected company with uncapped potential in a global marketplace.
- Personal Development: Thrive in a supportive environment that encourages personal and professional growth.
- State-of-the-Art Equipment: Receive a new laptop and office equipment to optimise your work experience.
- Company Merchandise: Enjoy customised EventBeds™ clothing and goodies.
- Rewards Program: Benefit from reward and recognition schemes, including free hotel stays, subsidised gym membership, cycle to work scheme, and subsidised parking at the Sheffield office.
- Exclusive Discounts: Access friends and family hotel discounts.
- Vibrant Culture: Work in a dynamic and fun office environment with regular team social activities
- Pioneer Status: Be among the first team members at the next big global accommodation tech startup!
If you're a focused, commercially minded, and personable professional ready to make a significant impact, we'd love to hear from you. Join us on this exciting journey and help shape the future of event-based accommodation.
Applications: https://nubreedhotels.bamboohr.com/careers/33?source=aWQ9MTg%3D
