Group Reservations Consultant (Poland)

ABOUT EVENTBEDS™ BY NUBREED HOTELS LTD

EventBeds™ by NuBreed Hotels brings hotel accommodation into an easy-to-use booking widget tailored specifically for consumer and business event attendees. As a high growth startup based in Sheffield and Poland, we collaborate with some of the world's most renowned brands and events. Our ambition is to become the market leader in event-based accommodation within the next few years, driven by cutting-edge technology, data-led insights, smart contracting, and operational excellence.

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OUR MISSION

The events industry generates $300 billion in hotel bookings annually, yet only 2% of event organisers, ticketing companies, and venues receive any associated commissions. Giants like Expedia and Hotels.com receive over $40 billion in annual commissions directly from event attendance. While the stakeholders who create this massive market miss out.

We've developed an easy-to-install hotel booking widget for event organisers, venues, and ticketing companies, empowering them to reclaim this lost revenue. With just a few lines of code, our widget integrates seamlessly into their websites or ticketing workflows, offering attendees unbeatable deals. We share our commissions and data insights with customers, adding a vital new revenue stream to their businesses and enabling future optimisation in sponsorship upsells, targeted promotions, and enhanced customer experiences.

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WE INVEST IN TALENT

We view our company as a collective of talented individuals united by a common goal. We reward those who focus on our principles, work diligently, and uphold operational excellence in everything they do. We promise to honour your achievements and advance your career within the company as soon as you're ready.

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OUR VALUES

• Customer-Centric Approach: We start with the customer journey, ensuring we can make their experience as rewarding as possible, and then we build a successful business and team around it.

• Equal Opportunities: We believe in providing everyone with the same opportunities and always rewarding hard work and success.

• Innovation: We encourage you to ask questions, think outside the box, create value in all you do, and be innovative. We never claim to know it all and always make time for fresh ideas.

• Culture of Trust: We celebrate learning, inclusion, well-being, compassion, and trust.

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THE ROLE: Group Reservations Consultant

As a Group Reservations Consultant, you will be part of the Operations Team supporting our customer success team with the needs of event organisers, VIP’s and general attendees to organise their hotel bookings and liaise with hotels for allocations, rooming lists, amendments and cancellations.  Reporting to the Group Reservations Team Leader, the role is office-based (Kielce, Poland) but following the successful completion of training and probation there is the opportunity to work remotely one or two days a week. This is a full-time role working Monday – Friday (flexible hours during day).

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RESPONSIBILITIES

• Have and maintain the knowledge required to operate the company’s group booking and ticketing systems.

• Have a detailed knowledge of, and always adhere to, the current operations policies of the company as published from time to time.

• Follow the appropriate operating procedures to process incoming enquiries.

• Deliver exceptional customer service when booking client accommodation or liaising with clients in any way (both individual and group bookings).

• Work with the Hotel Revenues team to acquire allocation blocks from hotels.

• Coordinate with and support other team members as needed from time to time.

• Maintain accurate records by keeping the ticketing and booking systems up to date at all times  

• Achieve KPI’s against objectives as agreed from time to time

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REQUIREMENTS & SKILLS

• Speak and write fluently in English Language - minimum B2 level

• Ability to learn quickly

• Experience working within the travel, hotel, concierge, or events industry a plus

• Good verbal and written communication skills

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WHAT'S IN IT FOR YOU?

• Growth Opportunities: Be part of a fast-growing, highly respected company with unlimited potential in a global marketplace.

• Personal Development: Thrive in a supportive environment that values and fosters personal and professional growth.

• State-of-the-Art Equipment: Receive a new laptop and office equipment to enhance your work experience.

• Company Merchandise: Enjoy customised EventBeds™ apparel and branded goodies.

• Rewards Program: Benefit from reward and recognition schemes, including free hotel stays, subsidised gym membership and free parking at the office.  

• Exclusive Discounts: Access friends and family discounts for hotel stays.

• Vibrant Culture: Join a dynamic environment with regular social events and team activities.

• Pioneer Status: Be one of the first team members at the next big global accommodation tech start-up!

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If you're a focused, commercially minded, and personable professional ready to drive business growth and make a significant impact, we'd love to hear from you. Join us on this exciting journey and help shape the future of event-based accommodation.

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